Most login issues come down to a few common causes. Work through these steps before contacting support as they resolve the majority of cases quickly.
Check your email address
Make sure you are using the exact email address you registered with at signup.
If you signed up through a promo link or referral, double-check that you did not accidentally create the account with a different email.
Reset your password
If your email address is correct but you cannot get in, use the Forgot Password option on the login page. A reset link will be sent to your registered email address.
Check your spam or junk folder if the email does not arrive within a few minutes
Make sure the new password meets the requirements: at least one number, one special character, one uppercase letter, and one lowercase letter
Try a different browser
If resetting your password does not resolve the issue, try logging in from a different browser or clear your current browser's cache. Some login issues are caused by stored session data.
If none of the above works
Contact support and include:
Your account email address
The exact error message if one appears
A screenshot if possible
Login problems are usually resolved quickly once the correct account information is confirmed.